Amazon has announced a job notification for the post of SPS Associates. A student from various disciplines can apply for the Amazon Recruitment drive 2022. Interested and eligible candidates can read more details below.

Job Responsibilities

• Demonstrates effective, clear, and professional written and oral communication in English and Hindi Language. Fluency in these languages is a must
• Ability to handle inbound and outbound calls along with email support
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

BASIC QUALIFICATIONS

· Education: Any Graduation (other than BE, BTech, and MBA Freshers)

Language: English and Hindi
Expected to converse with customers in Hindi

Experience within a customer service environment preferred. Desire to expand skills into new areas.

Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

Committed seller advocate, drive process & tool improvements.

Enthusiasm and strong self-motivation.

Strong prioritization and time management skills, with a high degree of flexibility.

Embrace constant change with flexibility and good grace.

Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflow.

Demonstrates effective communication, composure, and professional attitude

Exemplary performance record, particularly in quality & productivity

Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Education:

Any Graduation (other than BE, BTech, and MBA Freshers)

Language:

English and Hindi. Expected to converse with customers in Hindi

Experience within a customer service environment preferred. Desire to expand skills into new areas.

Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

Committed seller advocate, drive process & tool improvements.

Enthusiasm and strong self-motivation.

Strong prioritization and time management skills, with a high degree of flexibility.

Embrace constant change with flexibility and good grace.

Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflow.

Demonstrates effective communication, composure, and professional attitude

Exemplary performance record, particularly in quality & productivity

Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

How to apply for this position?

Eligible and Interested candidates fill out the online application form through our given link below.

APPLY NOW