GOC off campus drive for Tech Graduates- 2022 BTech/BE / BCA or BSc Apply now

Google Operations Center off-campus recruitment 2022

This is informed to all the candidate who is jobseekers then have a great opportunity in Google Operations Center is announced hiring for the position of Tech Generalist Associate those candidates who are waiting for an opportunity then apply now the link is available below.

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Company: Google Operations Center

Position: Tech Generalist Associate

Experience: 0-18 Months

Location: Bengaluru, India

Salary: Up to 5 LPA (Expected)

Qualification: Any Graduates and Postgraduates

Batch: 2019/ 2020/ 2021/ 2022

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Job Description

Position Responsibilities

Maintaining a positive and professional attitude towards customers
Providing support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls)
Be flexible to work in a 24×7 service environment as per the business needs which might include working consistently in the night shifts and on weekends
Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
Maintain response and resolution speed as defined by SLOs;
Keep high customer satisfaction scores and follow quality standards in 95% of cases.
● Use existing troubleshooting tools and techniques to establish the root cause for queries and provide a customer-facing root cause assessment.
Provide high-touch assistance to highest Tier customers, build an in-depth understanding of the most pressing customer issues
Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.

Minimum Qualifications

BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
Excellent verbal and written English language skills
Strong attention to detail and a proven ability to balance multiple priorities
0-18 months of experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company

Preferred Qualifications

Front-end web programming experience in HTML or JavaScript, as well as proficiency in writing SQL queries
Basic understanding of networking concepts
Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
Ability to go beyond help center articles and understand the technical system to resolve customer queries