DHL Recruitment 2022-2023 |  Associate System Analyst | Chennai | Apply Now

DHL Off Campus is hiring for the post of  Associate System Support Analyst. A student from various disciplines can apply for DHL off-campus recruitment drive 2022-2023. Interested and eligible candidates can read more details below.

Job Role & Responsibility

Provide 1st level desktop support mainly for DHL employees in IT Services Chennai.

Commit to the incident and standard request tickets and resolve them according to SLA.

Responsibilities include installation and upgrading.

Ensure the team meets SLA for incidents and standard requests.

Ensure service calls are addressed and resolved promptly.

Provide 1st level desktop support mainly for IT Services Chennai.

Diagnose & troubleshoot HP/Dell Notebooks/ Desktops hardware issues & liaise with Hewlett Packard or Dell vendors for new hardware parts replacement if found faulty.

Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, and MS Office 20160/Office365.

Ensure the team meets SLA for incidents and standard requests.

Ensure service calls are addressed and resolved promptly.

Deliver agreed-on SLA and high availability.

Knowledge and Skills

Knowledge of performing desktop support for DELL & HP products.

Knowledge of Microsoft Windows 10 and Microsoft Office 2016/365.

CompTIA A+ Certification (IT technician) in the above-mentioned platforms would be an advantage.

A Bachelor of Computer Science graduate or an IT-related discipline is an advantage.

Sound knowledge of troubleshooting processes and methodology.

Must possess team spirit; foster openness.

Must have good verbal and written communication skills.

May require participation in 24 x 7 on-call rotation.

Good communication skills and ability to interact with people of different cultures and backgrounds.

Solid grasp of customer focus – to earn the respect of customers by clearly demonstrating that the needs of the customer have a high priority and reacting positively to their feedback.

Good initiative – frequently take action and anticipates opportunities within a prescribed area.

Good attitude and responsive behavior.

Preferably with working experience in an international and multicultural environment.

Bachelor of Computer Science graduate or IT-related discipline.

CompTIA A+ Certification (IT technician) in the above-mentioned platforms would be an advantage.

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