Cognizant off Campus Drive 2023 for Project Associates | Any Graduate Apply now

Cognizant is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States. Cognizant is part of the NASDAQ-100 and trades under CTSH. Cognizant scheduled for the role of Project Associates for graduates. The detailed eligibility criteria, information, and application process for this opening are given below.

Job Responsibility:

Business/Customer:

Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.

Adherence to customer security and compliance requirements.

Implementation of approved change requests in line with the customer change management process.

Responsible for incident life cycle following ITIL / BIC framework as applicable.

Adherence to customer communication etiquette.

Ensure stated productivity requirements are met for the engagement.

Project/Process:

Review CSAT feedback and ensure timely implementation of corrective actions.

Participate in the Critsit process to resolve the incident promptly.

Log and triage incidents.

Coordinate with resolver groups vendors/carriers.

Troubleshoot the escalated incident/problem and refer/escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).

Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.

Contribution to continuous service improvement plans (CSI).

Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of the induction process for new joiners.

Effective floor Management.

Team/People:

Continually assess skill level and provide intervention assistance.

Contribute to and participate proactively in knowledge-sharing sessions.

Encourage team individuals to participate in organization innovation programs.

Act as a buddy for new hires.

Makes recommendations on R&R for team / individual achievement.

Makes recommendations to the team lead on the team’s performance rating.

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