NIIT Recruitment 2024 (Work From Home, Private Job Update) for Various recruiter and customer support specialist posts. All legible and interested candidates can apply on or before (29-06-2024). Further information about the NIIT recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below
organization | NIIT |
Post Name | Recruiter | Customer Support Specialists |
Salary | CTC 4 TO 8 LPA |
Experience | Freshers/Experiences |
Batch | 2015 – 2025 |
Job Location | Multiple |
Qualifications | Any UG/PG |
Official website | Click here |
NIIT Hiring Roles and Responsibilities of a Customer Care Specialist:
· Customer Service through calls
· Ensure timely and accurate service delivery at defined productivity levels
· Build client & domain knowledge to be able to deliver a resolution on the first conversation
· Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
· Maintain Internal Service Attendance & Accountability policies
· Execute issue /query & Client level delivery quality on calls
· Adhere to Customer resolution and ensure proper documentation &follow-up
· Identify, share and support operational improvements
Work Experience:
· Freshers and Experienced- 0-29 months
· Excellent communication skills- Written and Verbal
· Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
· Proficient in computer usage and Basic knowledge of MSOffice/ Excel
Perks and Benefits
· Defined career roadmap which offers growth opportunities
· Performance-based incentive program (Depends on Process/Client Alignment)
· Investment in talent development and skills enhancement
· Work-life balance with a 5-day workweek
· Collaborative environment with best-in-class professionals
· Focus on colleague engagement and fun at work