Name of Company: ADP
Eligible Batch: 2022 Batch (Current Final Year)
· Degree – Graduates from commerce & science background (B. Com/B.Sc./BBA)
· 60% aggregate throughout academics (SSC: above 60, HSC: above 60, Graduation Percentage: above 60)
· Flexible for Night shifts
Designation / Process: Voice and Non-Voice
Job Description – Voice and Non-Voice:
· Developing long-term relationships with clients through managing and interpreting their requirements.
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Follow communication procedures, guidelines, and policies
· Take the extra mile to engage with customers
· Strong telephony etiquettes (verbal & active listening skills)
· Customer orientation and ability to adapt/respond to different types of changes
· Excellent communication skills.
· Ability to multi-task, prioritize, and manage time effectively
· Identifying and assessing customers’ needs to achieve satisfaction.
· Flexible, adaptable, proactive, and self-motivated
· Candidates with good knowledge of Internet Application, MS-Word and MS-Excel will have an added advantage
· Willing to work in different time zones/ late night shifts
· Adherence to quality and compliance guidelines
· Ability to take quick decisions and respond to customer inquiries
· Able to work in a 24/7 environment
CTC :
· INR 3.00 lacs CTC
· Shift Allowance
· Insurance coverage of 5 lacs for Self and dependents (Can be increased up to 20 lacs)
· Transport facility
