This is informed to all the Diploma BA, B.Sc, B.Com, BBM, BHM Etc Candidates that Barclays is hiring the candidates for the position of quality analyst those candidates who are waiting for the opportunity then have a great opening apply now, Note Before filling the Application form read all the details carefully.
|Qualification||(BA, B.Sc, B.Com, BBM, BHM, Diploma,etc.)|
Job Role and Responsibility
The Quality Analyst will be responsible for completing quality checks on the calls/cases completed by the frontline advisors
This Quality Analyst will contribute to the development of QA capability by constructively challenging its ongoing effectiveness and identifying opportunities for continuous improvement.
Benchmark the quality of contact center calls and provide high-quality and actionable feedback to management and colleagues.
Provide recommendations and insight to ensure a first-class quality customer experience is delivered.
Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets
Recognize and promote role-model call quality results
Excellent Communications Skills
Graduate or Diploma from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM, etc.)
Flexibility in hours of work and ability to work changing shifts patterns
Prior work experience in Customer Service and/or Voice-based / or Back office organization preferred. Excellent track record during past work experience.
HOW TO APPLY FOR THIS Barclays Quality Analyst?
Eligible and interested candidates fill out the online application form through our given link below.