Deloitte off the off-campus drive is recruiting candidates for the Technical Voice Support position. Candidates who completed graduation in BE/ B.Tech/ B.Sc/ BCA are eligible can apply for this job. The company is hiring candidates in the Hyderabad/Bengaluru location. The required details such as the agenda, eligibility, procedure, and application process are provided below.
|Position||Technical Voice Support|
|Qualification||Any Bachelor and Postgraduate|
|Batches||2015 2016 2018 2019 2020 2021 2022 2023|
Roles and Responsibilities:
Assist Deloitte employees with technical problems over the phone promptly so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be. Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that some issues can only be resolved by teams outside the CallCenter. Our customers are very computer literate, and the accuracy of information is a high priority.
Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats, and voicemails) with end users.
Analyze and resolve incidents and service requests regarding the use of application software or hardware.
Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
Should have basic knowledge about computer software and hardware.•Should stay informed about ongoing issues/outages, and changes in the environment that are communicated via email and other channels regularly.
Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
Should be a quick learner and team player.•Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
Avoid unplanned time off from work as this would have a major impact on our business. Excessive unplanned absences may result in disciplinary actions including termination of your services.
Adheres to the Code of Ethics, Vision, Mission, and Core Values.
Desired Candidate Profile:
Excellent written, verbal, listening, analytical and logical skills.
Easily grasp and communicate complex ideas.
Excellent problem-solving skills.
Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365
Knowledge of Computer Hardware and Software troubleshooting.
Knowledge of Operating Systems like Windows 7, 8,8.1, and 10 & Mac
Knowledge of Network and Internet troubleshooting
Knowledge of PDA (mobile devices) Setup & troubleshooting
Knowledge of Active Directories
How to Apply for this Position?
Eligible and interested candidates fill out the online application form through our given link below.