Research operations associate
NOTE: Before Filling out the Online Application form Read all the Mentioned Details Carefully and also share this position.
- Reach out to our Users, Partners, and Merchants to understand their experiences and expectations:
- This would include participant recruitment and interview scheduling, conducting short interviews and surveys through voice calls, and getting feedback from time to time
- Support the research and insights team with logging customer interview data and organizing it for analysis
- Help with post-research work including coordinating user incentive payouts
- The role is 5-days working from 10am-7pm. Weekly offs would be on any two days of the week
- Bachelor’s degree
- Want to build a career in Research Domain.
- Fluency in English and Hindi is a must.
- Must speak at least one of these languages – Kannada, Tamil, or Telugu.
- Hands-on experience with MS Excel.
Knowledge And skills
- Customer-centric: You are very passionate about providing an excellent experience to our end-users, partners, and merchants by understanding their requirements, problems, and expectations
- Empathetic: Are good at understanding the way people feel about different situations from the way they speak and express themselves
- Researcher at Heart: Are interested in research and gathering insights and would want to pursue it later as part of your career
- Take Ownership: Like to own your work and are willing to go the extra mile when needed, to help ensure our users have a great experience. Are comfortable with tight deadlines which might come up from time to time
- Work experience in customer-centric industries or the E-commerce space is preferred
- Experience working with customers from different regions in India and having a good understanding of cultural differences
- You communicate clearly and are good at explaining anything to anyone over the phone.
Apply process for this position?
Eligible and interested candidates fill out the online application form through our given link below.
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About Organization and work culture:
Great company culture, you will find a culturally diverse team who are known for their work effectiveness along with flexibility.
Work that stays at work, genuine work-life balance.
Transparent communication across the board of all issues and achievements