Google Recruitment 2022 | Technical support Analyst | Apply Now

Google is officially hire the candidates for the post of Analyst. A student from various disciplines can apply for the Google Recruitment drive 2022. Interested and eligible candidates can read more details below. 

Company Google
positionTechnical support analyst
Salary₹7.5 LPA*
LocationGurgaon/Hyderabad
QualificationAny Graduates
Experiences Freshers to 18 months
Google
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Job description

google off-campus recruitment 2022

Job Role & Responsibilities 

Maintain a positive and professional attitude towards customers. 

Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls). 

Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts

Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them. 

Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally. 

Maintain response and resolution speed as defined by SLOs; 

Keep high customer satisfaction scores and follow quality standards in 95% of cases. 

Utilize existing troubleshooting tools and techniques to establish the root cause for queries and provide a customer-facing root cause assessment. 

Provide high-touch assistance to highest Tier customers, and build an in-depth understanding of the most pressing customer issues. 

Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing. 

Minimum Required Qualifications

Bachelor’s degree from an accredited institution 

Excellent verbal and written English language skills 

Strong attention to detail and a proven ability to balance multiple priorities

0-18 months of experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company

Preferred Qualifications 

Ability to go beyond help center articles and understand the technical system to resolve customer queries

Ability to absorb complex technical concepts and communicate them to a non-technical audience

Any qualification or experience in Digital marketing would be an added advantage

How to apply for this google technical support analyst position?

Eligible and interested candidates fill out the online application form through our given link below.

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