Google is officially hire the candidates for the post of Analyst. A student from various disciplines can apply for the Google Recruitment drive 2022. Interested and eligible candidates can read more details below.
|position||Technical support analyst|
|Experiences||Freshers to 18 months|
google off-campus recruitment 2022
Job Role & Responsibilities
Maintain a positive and professional attitude towards customers.
Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
Maintain response and resolution speed as defined by SLOs;
Keep high customer satisfaction scores and follow quality standards in 95% of cases.
Utilize existing troubleshooting tools and techniques to establish the root cause for queries and provide a customer-facing root cause assessment.
Provide high-touch assistance to highest Tier customers, and build an in-depth understanding of the most pressing customer issues.
Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Minimum Required Qualifications
Bachelor’s degree from an accredited institution
Excellent verbal and written English language skills
Strong attention to detail and a proven ability to balance multiple priorities
0-18 months of experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
Ability to go beyond help center articles and understand the technical system to resolve customer queries
Ability to absorb complex technical concepts and communicate them to a non-technical audience
Any qualification or experience in Digital marketing would be an added advantage
How to apply for this google technical support analyst position?
Eligible and interested candidates fill out the online application form through our given link below.