NIIT Hiring Work From Home/Office for Recruiter | Customer Support Specialists | 

NIIT Recruitment 2024 (Work From Home, Private Job Update) for Various recruiter and customer support specialist posts. All legible and interested candidates can apply on or before (29-06-2024). Further information about the NIIT recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below

NIIT Hiring Roles and Responsibilities of a Customer Care Specialist:

· Customer Service through calls

· Ensure timely and accurate service delivery at defined productivity levels

· Build client & domain knowledge to be able to deliver a resolution on the first conversation

· Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

· Maintain Internal Service Attendance & Accountability policies

· Execute issue /query & Client level delivery quality on calls

· Adhere to Customer resolution and ensure proper documentation &follow-up

· Identify, share and support operational improvements

Work Experience:

· Freshers and Experienced- 0-29 months

· Excellent communication skills- Written and Verbal

· Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)

· Proficient in computer usage and Basic knowledge of MSOffice/ Excel

Perks and Benefits

· Defined career roadmap which offers growth opportunities

· Performance-based incentive program (Depends on Process/Client Alignment)

· Investment in talent development and skills enhancement

· Work-life balance with a 5-day workweek

· Collaborative environment with best-in-class professionals

· Focus on colleague engagement and fun at work

NIIT Hiring Important Links