NXT Wave is hiring for a Customer Support Executive|12th/Diploma/UG/PG. For full details and apply link, follow below.
|Location||Work from home|
|Position||Customer Support Executive (Remote)|
|Job types||Full time|
ROLES & RESPONSIBILITIES:
- Ensure service level adherence to provide a seamless learning experience to the Students, so as to enhance their experience with NxtWave.
- Handle escalations and complex queries.
- Manage large amounts of Emails/Voice calls.
- Provide support in resolving learners’ issues via Voice Call / Email.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with learners through open and interactive communication.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Should be fluent in English
- Excellent oral communication skills
- Having a prior experience in Customer Support is an added advantage
- Get a front-row seat to a high-growth, fast-paced startup.
- Impact millions of lives and develop role models in every nook and corner of the country.
- Work with super-motivated individuals and become part of a dedicated team that is on a mission to transform India.
- High transparency in decision-making.
- Market Competitive salary
Work from Home currently and should be flexible to come to the office whenever required
CTC: 3 LPA
How to Apply for this position?
Eligible and Intrested candidates fill out the Online Application form through our given link below.