PhonePe is recruiting candidates for RTA Analyst positions. Candidates who pursued Any Graduation are suitable to apply for this job. The company is hiring candidates in the Bengaluru location. The required details such as the agenda, eligibility, procedure, and application process are provided below.
|Salary||6 LPA (Expected)|
|Qualification||Any Bachelor Degree|
About the role:
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamlining the support systems by flagging patterns to always optimize for a better customer experience
Act with integrity & think customer-first in every interaction
Handle basic PhonePe account and transaction-related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with the objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible, and open to feedback
Ability to multitask, prioritize, and manage time effectively
Should be able to speak in English and Hindi
Graduation (10+2+3) is Mandatory
0 – 2 years of work experience in a customer-facing role
Multilingual skills (spoken + written) in South Indian languages are preferred
Your lunch is on us!
5-day working week (2 rotational week off)
How to apply for this Position?
Eligible and Interested candidates fill out the online application form through our link.