PhonePe is recruiting candidates for RTA Analyst positions. Candidates who pursued Any Graduation are suitable to apply for this job.  The company is hiring candidates in the Bengaluru location. The required details such as the agenda, eligibility, procedure, and application process are provided below.

Salary6 LPA (Expected)
Location Bengaluru
QualificationAny Bachelor Degree
PositionRTA Analyst
Experiences0-2 Years

About the role:  

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamlining the support systems by flagging patterns to always optimize for a better customer experience


Act with integrity & think customer-first in every interaction

Handle basic PhonePe account and transaction-related queries

Ability to flex between phone & data channels

Follow specified process guidelines to bring about resolution

Build customer trust through their interaction

Ability to meet hourly & daily productivity goals

Leverage internal processes and resources to drive resolution

Escalate appropriately taking support from relevant teams to resolve customer issues

Recommend process improvements

Engage & Educate customers so they’re able to leverage PhonePe to the fullest


Have excellent written and verbal communications

Have good learnability

Be an active listener and deal well with the objection

Have strong customer orientation and ability to adapt/respond to different scenarios

Be a team player, flexible, and open to feedback

Ability to multitask, prioritize, and manage time effectively

Should be able to speak in English and Hindi

Graduation (10+2+3) is Mandatory 

0 – 2 years of work experience in a customer-facing role

Multilingual skills (spoken + written) in South Indian languages are preferred

Other Benefits:

Your lunch is on us!

5-day working week (2 rotational week off)

How to apply for this Position?

Eligible and Interested candidates fill out the online application form through our link.


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