PhonePe Recruitment Drive 2024 for Freshers – PhonePe is conducting an Off Campus Drive 2024 for the role of Customer Experience Specialist, Stock Broking. the opportunities for freshers with up to 2 years experience, and the qualifications are Any Graduate. This job is in Bangalore. For more information about PhonePe Job Openings 2024, check the below sections.
organization | PhonePe |
Post Name | ABT Advisor |
Salary | INR 5-8 LPA |
Experience | Freshers/Experience |
Batch | 2022-2024 |
Job Location | Bengaluru, India |
Qualifications | Any Graduate |
Official website | Click here |
Responsibilities of a Customer Support Executive at PhonePe
In the dynamic realm of customer service, a Customer Support Executive at PhonePe plays a pivotal role in ensuring customer satisfaction and operational efficiency. Here’s a comprehensive look at the core responsibilities and the ideal qualities for this role.
1. Act with Integrity & Think Customer-First in Every Interaction
- Uphold PhonePe’s values of integrity and customer-centricity in all dealings.
- Prioritize customer satisfaction by understanding and addressing their needs promptly.
2. Handle Basic PhonePe Account and Transaction Related Queries
- Provide clear and accurate information regarding PhonePe accounts and transactions.
- Troubleshoot and resolve issues related to payments, account settings, and security.
3. Ability to Flex Between Phone & Data Channels
- Efficiently manage customer inquiries via both phone calls and digital communication channels.
- Adapt communication style as per customer preference and situation.
4. Follow Specified Process Guidelines to Bring About Resolution
- Adhere to predefined processes and workflows to achieve swift issue resolution.
- Ensure compliance with regulatory and security protocols.
5. Build Customer Trust Through Their Interaction
- Foster trust and confidence by delivering consistent and reliable support.
- Engage empathetically to understand and resolve customer concerns effectively.
6. Ability to Meet Hourly & Daily Productivity Goals
- Maintain high productivity levels while ensuring quality service delivery.
- Manage workload efficiently to meet performance targets and service level agreements.
7. Leverage Internal Processes and Resources to Drive Resolution
- Utilize internal tools, knowledge base, and resources to resolve complex issues.
- Collaborate with internal teams to escalate and resolve customer queries efficiently.
8. Escalate Appropriately Taking Support from Relevant Teams
- Identify and escalate critical issues to specialized teams for timely resolution.
- Ensure seamless handover and follow-up on escalated cases.
9. Recommend Process Improvements
- Provide constructive feedback to enhance operational processes and customer experience.
- Participate in continuous improvement initiatives to optimize service delivery.
10. Engage & Educate Customers to Leverage PhonePe to the Fullest
- Educate customers on the features and benefits of PhonePe’s products and services.
- Promote self-service options to empower customers in utilizing PhonePe effectively.
Ideal Candidate Profile
The ideal candidate for this role should possess the following qualities and qualifications:
- Excellent Written and Verbal Communications: Clear and articulate communication skills in English and Hindi.
- Good Learnability: Ability to grasp and apply new information quickly.
- Active Listener: Skilled in listening attentively and empathizing with customer concerns.
- Strong Customer Orientation: Commitment to delivering exceptional customer service.
- Adaptability: Ability to handle diverse customer scenarios and adapt communication style accordingly.
- Team Player: Collaborative approach with openness to feedback and learning from peers.
- Multitasking and Time Management Skills: Capable of prioritizing tasks to meet deadlines and targets.
- Educational Qualifications: Graduation (10+2+3) is mandatory.
- Work Experience: 0-2 years in a customer-facing role preferred.
- Multilingual Skills: Proficiency in South Indian languages preferred.
Additional Benefits
Apart from a stimulating work environment and the opportunity to contribute to customer satisfaction, PhonePe offers comprehensive employee benefits, including:
- Lunch Benefits: Provided during work hours.
- Work Schedule: 5-day work week with 2 rotational days off.
- Health and Wellness: Extensive insurance coverage and wellness programs.
- Parental Support: Programs for maternity, paternity, adoption, and daycare support.
- Mobility and Retirement Benefits: Relocation assistance, travel policies, and retirement savings options.
- Other Benefits: Educational assistance, car lease options, and salary advance policies.
In essence, the role of a Customer Support Executive at PhonePe blends customer service excellence with operational efficiency, offering a rewarding career path for individuals passionate about delivering superior customer experiences in the fintech industry.
PhonePe Recruitment Drive 2024 for Freshers Important Links
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