PhonePe Recruitment Drive 2024 for Freshers

PhonePe Recruitment Drive 2024 for Freshers – PhonePe is conducting an Off Campus Drive 2024 for the role of Customer Experience Specialist, Stock Broking. the opportunities for freshers with up to 2 years experience, and the qualifications are Any Graduate. This job is in Bangalore. For more information about PhonePe Job Openings 2024, check the below sections.

organization	PhonePe
Post Name	ABT Advisor
Salary	INR 5-8 LPA
Experience	Freshers/Experience
Batch	2022-2024
Job Location	Bengaluru, India
Qualifications	Any Graduate
Official website	Click here

Responsibilities of a Customer Support Executive at PhonePe

In the dynamic realm of customer service, a Customer Support Executive at PhonePe plays a pivotal role in ensuring customer satisfaction and operational efficiency. Here’s a comprehensive look at the core responsibilities and the ideal qualities for this role.

1. Act with Integrity & Think Customer-First in Every Interaction

Uphold PhonePe’s values of integrity and customer-centricity in all dealings.
Prioritize customer satisfaction by understanding and addressing their needs promptly.

2. Handle Basic PhonePe Account and Transaction Related Queries

Provide clear and accurate information regarding PhonePe accounts and transactions.
Troubleshoot and resolve issues related to payments, account settings, and security.

3. Ability to Flex Between Phone & Data Channels

Efficiently manage customer inquiries via both phone calls and digital communication channels.
Adapt communication style as per customer preference and situation.

4. Follow Specified Process Guidelines to Bring About Resolution

Adhere to predefined processes and workflows to achieve swift issue resolution.
Ensure compliance with regulatory and security protocols.

5. Build Customer Trust Through Their Interaction

Foster trust and confidence by delivering consistent and reliable support.
Engage empathetically to understand and resolve customer concerns effectively.

6. Ability to Meet Hourly & Daily Productivity Goals

Maintain high productivity levels while ensuring quality service delivery.
Manage workload efficiently to meet performance targets and service level agreements.

7. Leverage Internal Processes and Resources to Drive Resolution

Utilize internal tools, knowledge base, and resources to resolve complex issues.
Collaborate with internal teams to escalate and resolve customer queries efficiently.

8. Escalate Appropriately Taking Support from Relevant Teams

Identify and escalate critical issues to specialized teams for timely resolution.
Ensure seamless handover and follow-up on escalated cases.

9. Recommend Process Improvements

Provide constructive feedback to enhance operational processes and customer experience.
Participate in continuous improvement initiatives to optimize service delivery.

10. Engage & Educate Customers to Leverage PhonePe to the Fullest

Educate customers on the features and benefits of PhonePe’s products and services.
Promote self-service options to empower customers in utilizing PhonePe effectively.

Ideal Candidate Profile

The ideal candidate for this role should possess the following qualities and qualifications:

Excellent Written and Verbal Communications: Clear and articulate communication skills in English and Hindi.
Good Learnability: Ability to grasp and apply new information quickly.
Active Listener: Skilled in listening attentively and empathizing with customer concerns.
Strong Customer Orientation: Commitment to delivering exceptional customer service.
Adaptability: Ability to handle diverse customer scenarios and adapt communication style accordingly.
Team Player: Collaborative approach with openness to feedback and learning from peers.
Multitasking and Time Management Skills: Capable of prioritizing tasks to meet deadlines and targets.
Educational Qualifications: Graduation (10+2+3) is mandatory.
Work Experience: 0-2 years in a customer-facing role preferred.
Multilingual Skills: Proficiency in South Indian languages preferred.

Additional Benefits

Apart from a stimulating work environment and the opportunity to contribute to customer satisfaction, PhonePe offers comprehensive employee benefits, including:

Lunch Benefits: Provided during work hours.
Work Schedule: 5-day work week with 2 rotational days off.
Health and Wellness: Extensive insurance coverage and wellness programs.
Parental Support: Programs for maternity, paternity, adoption, and daycare support.
Mobility and Retirement Benefits: Relocation assistance, travel policies, and retirement savings options.
Other Benefits: Educational assistance, car lease options, and salary advance policies.

In essence, the role of a Customer Support Executive at PhonePe blends customer service excellence with operational efficiency, offering a rewarding career path for individuals passionate about delivering superior customer experiences in the fintech industry.