Tata Communications is Hiring for Various junior customer service executive posts. All legible and interested candidates can apply on or before (30-12-2022). Further information about the Tata Communications recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.
|Position||JUNIOR CUSTOMER SERVICE EXECUTIVE|
|Batches||2017 2018 2019 2020 2021 2022|
|Job types||Full time|
Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs.
Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades, and repairs for IP, Transport, Voice and Mobility, and WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.
Provide last-mile support for service assurance of all business segments across TCL.
Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
Ensure adequate monitoring of various network aspects panning across different services and ensure quick and appropriate resolution of network issues (remote as well as on-field).
Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc.
Lead implementation for any new network updates, Planned Activities, and Change Management. Corrects network and SOC problems effectively and promptly.
Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems).
Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.
The Role & responsibility
Can apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices.
Checks for problems in existing systems and modifies work processes following defined procedures.
The operational role is responsible for achieving day-to-day objectives.
Works under direct supervision No prior work-related experience required Education:
Graduate Experience: 0-2 years
How to Apply for this Position?
Eligible and interested candidates fill out the online application form through our given link below.