The Economist Group is hiring Sales Executive for Gurgaon Location. Any Graduate candidate can apply for the post.

The Economist Group is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from digital and print to events and films. What ties us together is the objectivity of our opinion, the originality of our insight, and our advocacy of economic and political freedom around the world.

The Economist Group Job Role & responsibility

– Responsible for handling sales escalations (complaints)

– Support sales performance via tasks outlined in the job description

– Support quality assurance via tasks outlined in the job description

– Join and contribute to daily calls with the outsourced contact center, and occasionally stand in for Sales Manager when they are unavailable

– Spend regular time on-site at our outsourced contact center in Bangalore to support and drive sales and quality performance

Experience, skills, and professional attributes

– Experience and working knowledge of the contact center environment

– Direct experience working in a sales/retention team within a contact center

– Skills to interact effectively within a client/supplier relationship, providing guidance, focus, and coaching 

– Places equal emphasis on both sales and quality

– Excellent written and oral communication skills

– Problem-solving and/or complaints-handling skills

– Coaching and performance management skills

– Proactive

– Self-motivated for success

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