Wipro is hiring for Administrator | Diploma/ Any Graduate/ ME/ M.Tech/ MBA

Wipro off-campus recruitment 2022

This is informed to all the candidate who is jobseekers then have a great opportunity in Wipro is announced hiring for the position of Administrator those candidates who are waiting for a chance then apply now the link is available below.

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Company: Wipro

Position: Administrator

Experience: 0-1(Freshers Can Apply)

Location: Chennai, India

Salary: Min 3.8 LPA (Expected)

Qualification: Any Graduate/PG/ME/M.TECH/MBA/MCA

Batch: 2018 2019 2020 2021 2022

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JOB DESCRIPTION

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of the client’s network/ server/ system/storage/ platform/ infrastructure and other equipment to keep track of each of their proper functioning and upkeep

Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring the right solutions as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure the right client satisfaction

Provide an acceptance and immediate resolution to the high-priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, manage client expectations, and ensure zero escalations

Provide application/ user access as per client requirements and requests to ensure timely solutions

Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction