Wipro is hiring for Administrator | Diploma/ Any Graduate/ ME/ M.Tech/ MBA

Wipro off-campus recruitment 2022


This is informed to all the candidate who is jobseekers then have a great opportunity in Wipro is announced hiring for the position of Administrator those candidates who are waiting for a chance then apply now the link is available below.


NOTE: Before Filling out the Online Application form, read all the Mentioned Details Carefully and share this position.


Company: Wipro 

Position: Administrator

Experience: 0-1(Freshers Can Apply)

Location Chennai, India

Salary:  Min 3.8 LPA (Expected)

Qualification:  Any Graduate/PG/ME/M.TECH/MBA/MCA 

Batch:  2018 2019 2020 2021 2022 



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JOB DESCRIPTION

  •  Ensure timely response of all the tickets raised by the client end user

  • Service requests solutioning by maintaining quality parameters

  • Act as a custodian of the client’s network/ server/ system/storage/ platform/ infrastructure and other equipment to keep track of each of their proper functioning and upkeep

  • Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring the right solutions as per the defined resolution timeframe

  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure the right client satisfaction

  • Provide an acceptance and immediate resolution to the high-priority tickets/ service

  • Installing and configuring software/ hardware requirements based on service requests

  • 100% adherence to timeliness as per the priority of each issue, manage client expectations, and ensure zero escalations

  • Provide application/ user access as per client requirements and requests to ensure timely solutions

  • Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

  • Coordinate with the on-site team for complex problem resolution and ensure timely client servicing

  • Review the log which Chat BOTS gathers and ensure all the service requests/ issues are resolved in a timely manner




HOW TO APPLY FOR THIS POSITION?

Eligible and interested candidates fill out the online application form through our given link and submit the resume 






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