This Is informed to all the students that Wipro is officially hiring candidates for the position of Production Agent those candidates who are full fill the Mentioned details are fill out the Online application form through our given link below.

Wipro Recruitment details:-

PositionProduction Agent
LocationHyderabad, India
Salary4 LPA
QualificationAny Graduate/ PG
Experiences0 – 6 Months
Batches2016/ 2017/ 2018/ 2019/ 2020/ 2021/ 2022

Job Role & Responsbility

Fielding all incoming help requests from clients via telephone and emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

Update on availability in the RAVE system to ensure the productivity of the process

Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLAs defined in the contract

Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot the most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate a better understanding of product features

Troubleshoot all client queries in a user-friendly, courteousand professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming calls and emails using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients’ business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled callbacks to customers for record feedback and ensure compliance with contract /SLAs

Undertake product training to stay current with product features, changes, and updates

Enroll in product specifications and any other training per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to serve the client better

Update job knowledge by participating in self-learning opportunities and maintaining personal networks

Knowledge & Skills

Collaborative working

Problem-solving and decision making

Attention to Detail

Execution Excellence

Client (Internal) Centricity

Effective Communication

How to Apply for this Position?

Eligible and Interested candidates fill out the Online application form through our given link below


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