This Is informed to all the students that Wipro is officially hiring candidates for the position of Production Agent those candidates who are full fill the Mentioned details are fill out the Online application form through our given link below.
Wipro Recruitment details:-
Organization | Wipro |
Position | Production Agent |
Location | Hyderabad, India |
Salary | 4 LPA |
Qualification | Any Graduate/ PG |
Experiences | 0 – 6 Months |
Batches | 2016/ 2017/ 2018/ 2019/ 2020/ 2021/ 2022 |

Job Role & Responsbility
Fielding all incoming help requests from clients via telephone and emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Update on availability in the RAVE system to ensure the productivity of the process
Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAs defined in the contract
Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot the most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate a better understanding of product features
Troubleshoot all client queries in a user-friendly, courteousand professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming calls and emails using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients’ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled callbacks to customers for record feedback and ensure compliance with contract /SLAs
Undertake product training to stay current with product features, changes, and updates
Enroll in product specifications and any other training per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to serve the client better
Update job knowledge by participating in self-learning opportunities and maintaining personal networks
Knowledge & Skills
Collaborative working
Problem-solving and decision making
Attention to Detail
Execution Excellence
Client (Internal) Centricity
Effective Communication
How to Apply for this Position?
Eligible and Interested candidates fill out the Online application form through our given link below
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