AMERICAN EXPRESS IS HIRING CUSTOMER SERVICE | WORK FROM HOME JOBS | 12th/Diploma/Any Graduates/PG APPLY NOW

AMERICAN EXPRESS off-campus recruitment 2022

This is informed to all the candidate who is jobseekers then have a great opportunity in AMERICAN EXPRESS is announced hiring for the position of Customer Service those candidates who are waiting for a chance then apply now the link is available below.

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Company: AMERICAN EXPRESS

Position: Customer Service

Experience: 0 to 1 year. (Freshers Can Apply)

Location: WORK FROM HOME

Salary: Up to 3-8 LPA (Expected)

Qualification: 12th/Diploma/Any Graduates/PG

Batch: 2017 2018 2019 2020 2021 2022

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Job Description:

For making a proactive attempt to identify fraudulent charges via inbound and outbound calls.
Answer inbound calls from Card members and set up/action fraud cases on calls.
Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it.
Detect and minimize credit and fraud risk whilst enabling spend at the same time
Real-time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants.
Point of Sales (POS) approval, charge reversals request from merchant establishments
Resolve cases within the assigned empowerment limit
Continue to monitor current trends in the Fraud landscape & suggest preventive & corrective measures.
Meet and endeavor to exceed metrics on transactional quality, compliance regulations, and productivity as per goals.
Based on customer demands, highlight issues through feedback and recommend changes in workflows, procedures, and service levels.

Minimum Qualifications: Qualifications – External

Strong team player with a high level of integrity ready to work in rotational shifts and weeks off’s.
Prior experience in phone servicing required
Multi-skilled across card platforms/products is preferable.
Passion to drive results demonstrated by self-scores
Should display multitasking skills, strong personal accountability & is result Oriented.
Should possess sound analytical, decision-making, and problem-solving skills.
Proficiency in MS Office – Excel, PowerPoint, and Word preferred.
Strong knowledge of American Express products, policies & procedures.
Change management ability & self-motivating skills.