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AMERICAN EXPRESS off-campus recruitment 2022

This is informed to all the candidate who is jobseekers then have a great opportunity in AMERICAN EXPRESS is announced hiring for the position of Customer Service those candidates who are waiting for a chance then apply now the link is available below.

NOTE: Before Filling out the Online Application form, read all the Mentioned Details Carefully and share this position.


Position: Customer Service

Experience: 0 to 1 year. (Freshers Can Apply)


Salary: Up to 3-8 LPA (Expected)

Qualification:  12th/Diploma/Any Graduates/PG

Batch: 2017 2018 2019 2020 2021 2022 

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Job Description:

  • For making a proactive attempt to identify fraudulent charges via inbound and outbound calls.
  • Answer inbound calls from Card members and set up/action fraud cases on calls.
  • Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it.
  • Detect and minimize credit and fraud risk whilst enabling spend at the same time
  • Real-time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants.
  • Point of Sales (POS) approval, charge reversals request from merchant establishments
  • Resolve cases within the assigned empowerment limit
  • Continue to monitor current trends in the Fraud landscape & suggest preventive & corrective measures.
  • Meet and endeavor to exceed metrics on transactional quality, compliance regulations, and productivity as per goals.
  • Based on customer demands, highlight issues through feedback and recommend changes in workflows, procedures, and service levels.

Minimum Qualifications: Qualifications – External

  • Strong team player with a high level of integrity ready to work in rotational shifts and weeks off’s.
  • Prior experience in phone servicing required
  • Multi-skilled across card platforms/products is preferable.
  • Passion to drive results demonstrated by self-scores
  • Should display multitasking skills, strong personal accountability & is result Oriented.
  • Should possess sound analytical, decision-making, and problem-solving skills.
  • Proficiency in MS Office – Excel, PowerPoint, and Word preferred.
  • Strong knowledge of American Express products, policies & procedures.
  • Change management ability & self-motivating skills.

How to apply for these work-from-home jobs?

Eligible and interested candidates fill out the online application form through our given link below.


APPLY IN Sykes India


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By Admin

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