Amazon Careers: The company is hiring a Support Analyst in multiple locations. All the candidates who completed Graduation are eligible to apply for this job role. Follow below for more details and apply link.

About Amazon

Amazon is an E-commerce company that was founded in 1994 by Jeff Bezos. Amazon distributes streaming content through its  Amazon Prime Video, Amazon Music, and Twitch. It publishes film and television content through Amazon Studios. The headquarters of the company is located in Seattle, Washington, United States.

JOB DESCRIPTION

Job Summary

Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store. The KDP Support Analyst will be the front-line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly. Opportunities await strong candidates looking for a fast-growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that is changing the way people read.

BASIC QUALIFICATIONS

This is a job based out of Hyderabad and the candidate should be willing to work from the office on a few days or all days of the week.

If selected, during the period of process training and ramp period (2 months), the candidate is expected to work from the office on all days of the week.

On the days the candidate is working from home, they should have a stable internet connection with a speed of at least 10mbps.

Excellent written and verbal communication skills are required.

Process and respond to phone calls, live chats, and emails received from publishers.

Work on developing personalized responses for publisher questions.

Must be able to interact with external stakeholders like customers and suppliers comfortably.

Investigate payment concerns brought up by customers.

Route payment concerns to Accounts Payable.

Reprocess stuck books through the system.

Route issues and bugs that need engineering expertise to the development teams.

Remove certain content as it is identified by the QA team and notify vendors that their content has been removed.

Maintain and improve a knowledge base with unique vendor requests and their solutions.

Work with the customer service manager in documenting process flows.

Should be willing to work night shifts and over the weekends.

Amazon Recruitment Work from home PREFERRED QUALIFICATIONS

Additional computer skills certifications in web technologies are preferable.

Experience in web-enabled software products or services is highly preferred.

Should be able to understand a complex problem and respond to authors.

Basic familiarity with web technologies and HTML is highly desirable.

Strong analytical skills are required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.

Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements clearly and concisely.

College graduates.

How to Apply for this Position?

Eligible and interested candidates fill out the online application form through our given link below.

APPLY NOW