AMERICAN EXPRESS IS HIRING FOR VARIOUS CUSTOMER CARE PROFESSIONALS (WORK FROM HOME/ OFFICE)

American Express Recruitment 2022 (Work From Home – Hybrid Work Style, ) for customer care professional post. All legible and interested candidates can apply on or before (30-12-2022). Further information about the American Express recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.

The Role/Responsibilities:

This position is responsible for processing new applications for Corporate Clients. Performing appropriate checks against incoming Corporate Card Applications ensuring that AXP meets its regulatory requirements

Verify the applicant’s ID Perform KYC checks 

Set Up Accounts using relevant systems 

Perform credit checks

Apply global limits

SDN/OFAC checks

Equifax score removal

Liaising with internal Business Partners and External Clients (via phone or e-mail) in relation to any erroneous applications received and proactively driving behavior changes with the partners to improve the application content

Review missing information

Perform duplicate review

High-Value Client (HVC) processing

Through Relationship Care manage the end-to-end journey of a cardmember application

Supporting other corporate teams with any queries and/or escalations related to cardmember applications

Maintaining daily work volumes and logging activity in appropriate formats to support productivity and timeliness measures. This role will also include making Outbound Calls to collect Missing Information on the pending new applications.

This position also includes performing checks on the Company level and setting up Corporate Hierarchies, onboarding new clients.

Skills and Capabilities:   

Strong time and productivity management

Highly customer-focused and result oriented

Eye for detail and analytical skills -Excellent interpersonal and communication skills

High initiative and energy level

Multi-tasking capabilities are a prerequisite

Excellent business writing, communication, and organization skills

Good problem-solving ability

Collaborative and influencing skills

Quick learning curve

Proficiency in Microsoft Office-Word, Excel, PowerPoint

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