American Express Recruitment 2022 (Work From Home – Hybrid Work Style, ) for customer care professional post. All legible and interested candidates can apply on or before (30-12-2022). Further information about the American Express recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.
Company Name | AMERICAN EXPRESS |
Post Name | CUSTOMER CARE PROFESSIONALS |
Salary | 4 LPA (Expected) |
Experience | Freshers/Experience |
Batch | 2017 2018 2019 2020 2021 2022 |
Job Location | Work From Home |
Qualifications | Any UG PG |
Official website | Click here |

The Role/Responsibilities:
This position is responsible for processing new applications for Corporate Clients. Performing appropriate checks against incoming Corporate Card Applications ensuring that AXP meets its regulatory requirements
Verify the applicant’s ID Perform KYC checks
Set Up Accounts using relevant systems
Perform credit checks
Apply global limits
SDN/OFAC checks
Equifax score removal
Liaising with internal Business Partners and External Clients (via phone or e-mail) in relation to any erroneous applications received and proactively driving behavior changes with the partners to improve the application content
Review missing information
Perform duplicate review
High-Value Client (HVC) processing
Through Relationship Care manage the end-to-end journey of a cardmember application
Supporting other corporate teams with any queries and/or escalations related to cardmember applications
Maintaining daily work volumes and logging activity in appropriate formats to support productivity and timeliness measures. This role will also include making Outbound Calls to collect Missing Information on the pending new applications.
This position also includes performing checks on the Company level and setting up Corporate Hierarchies, onboarding new clients.
Skills and Capabilities:
Strong time and productivity management
Highly customer-focused and result oriented
Eye for detail and analytical skills -Excellent interpersonal and communication skills
High initiative and energy level
Multi-tasking capabilities are a prerequisite
Excellent business writing, communication, and organization skills
Good problem-solving ability
Collaborative and influencing skills
Quick learning curve
Proficiency in Microsoft Office-Word, Excel, PowerPoint
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