Vodafone Idea hiring AGM-Cluster Collection & Retention / AGM – National Account Manager/ AGM – Channel Sales Manager Apply now

Vodafone Idea is hiring AGM-Cluster Collection & Retention / AGM – National Account Manager/ AGM – Channel Sales Manager for Mumbai/ Delhi and Chennai Locations. Candidate should graduate / PG or should possess an MBA degree in a relevant field.

Vodafone Job Purpose

This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, and CXX and help increase the post-paid business by ensuring lower Churn, and lower Bad debt.

The role focuses on Customer Base Management, High-Value Base Enhancement through proactive and reactive retention campaigns.

Pivotal cross-functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS, and across CS verticals.

Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.

The position would require to development of processes and policies for the achievement of Business requirements. The role is required maintaining good interpersonal and interdepartmental skills

Achievement of Business KPIs of Retail & IOIP segment through various measures

Monitoring  and Co-ordinating with the Zonal Team on the achievement of Monthly and Quarterly Churn Reduction Target  

Cross-functional coordination to achieve organizational goals

Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency

People Management through identifying the timely need for resources  

Explore new avenues for cost reduction and efficiency improvement

Collection back office management to support  collection processes

Competition benchmarking on Postpaid Products and Servicing

Must have technical/professional qualifications

Target Oriented Approach

Should have managed Telecom Consumer Retention

Sound in Process/systems knowledge/experience

Strategic thinking ability and excellent data analysis skills

Capability to influence cross-functional teams as per Metrix

Excellent Communication Skills and presentation skills

Graduate / PG in any field

Excel and Presentation skills

MS Office & Presentation Skills

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