Vodafone Idea is hiring AGM-Cluster Collection & Retention / AGM – National Account Manager/ AGM – Channel Sales Manager for Mumbai/ Delhi and Chennai Locations. Candidate should graduate / PG or should possess an MBA degree in a relevant field.
|Company Name||Vodafone Idea|
|Salary||Up to 10 LPA|
|Batch||2018 2019 2020 2021 2022 2023|
|Job Location||Multiple Location|
|Official website||Click here|
Vodafone Job Purpose
This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, and CXX and help increase the post-paid business by ensuring lower Churn, and lower Bad debt.
The role focuses on Customer Base Management, High-Value Base Enhancement through proactive and reactive retention campaigns.
Pivotal cross-functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS, and across CS verticals.
Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.
The position would require to development of processes and policies for the achievement of Business requirements. The role is required maintaining good interpersonal and interdepartmental skills
Achievement of Business KPIs of Retail & IOIP segment through various measures
Monitoring and Co-ordinating with the Zonal Team on the achievement of Monthly and Quarterly Churn Reduction Target
Cross-functional coordination to achieve organizational goals
Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
People Management through identifying the timely need for resources
Explore new avenues for cost reduction and efficiency improvement
Collection back office management to support collection processes
Competition benchmarking on Postpaid Products and Servicing
Must have technical/professional qualifications
Target Oriented Approach
Should have managed Telecom Consumer Retention
Sound in Process/systems knowledge/experience
Strategic thinking ability and excellent data analysis skills
Capability to influence cross-functional teams as per Metrix
Excellent Communication Skills and presentation skills
Graduate / PG in any field
Excel and Presentation skills
MS Office & Presentation Skills
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