Capgemini off-campus drive is recruiting candidates for Support Analysts. Candidates who completed Any Graduation are eligible can apply for this job. The company is hiring candidates in the Mumbai location. The required details such as the agenda, eligibility, procedure, and application process are provided below. read all the, mentioned details carefully.
organization Capgemini Post Name Support Analyst Salary 5 LPA Experience Freshers/Experience Batch 2019 2020 2021 2022 2023 Job Location Mumbai Qualifications Bachelor/Master’s degree Official website Click here
Experience in technical /Global Service Desk/IT Service Desk role.
Excellent verbal and written communication skills.
Excellent phone skills and the ability to be courteous and engaging on a consistent basis.
Excellent customer service skills that build high levels of customer satisfaction.
Experience in ticketing tools like BMC Remedy, ServiceNow, etc
Good knowledge and experience in Windows OS.
Good troubleshooting skills in O365, outlook, email-related services, BYOD, MDM, etc.
Global Service Desk/IT Service Desk/ IT Helpdesk experience
Good Knowledge on Skype, Teams
Experience in Networking – LAN, Wi-Fi, VPN, internet, intranet, SSO, etc.
Good Experience in Encryption software like Bit locker, Sophos, PGP, etc.
Proactive problem-solving, analytical mindset & customer-centric approach
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