Genpact is hiring for Customer Service Positions in multiple locations. Any Graduate can follow below for more details and the application link.
organization | Genpact |
Post Name | Customer Service |
Salary | 5 LPA |
Experience | Freshers/Experiences |
Batch | 2018 2019 2020 2021 2022 2023 2024 |
Job Location | Hyderabad/Secunderabad |
Qualifications | Any UG PG |
Official website | Click here |

Genpact Job role & Responsibilities:
Table of Contents
- Respond to customer queries and customers concerns
- Provide support for data collection to enable Recovery of the account for the end user.
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- It would help if you were responsible to exhibit a capacity for critical thinking and analysis.
- Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you Minimum qualifications:
- Graduation in any stream except Technical & Law
- Fluent in English & Hindi
- Freshers can also apply
Preferred qualifications:
- Freshers can also apply
- Previous experience in a customer service role chat/email/voice
- Practical probing skills and analyzing / understanding skills
- Analytical skills with a customer-centric approach
- Excellent proficiency in written English and with a neutral English accent
- You should be able to work on a flexible schedule (including weekend shifts)
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