Genpact Recruitment 2023 | Customer Service Apply now

Genpact is hiring for Customer Service Positions in multiple locations. Any Graduate can follow below for more details and the application link.

Genpact Job role & Responsibilities:

• Respond to customer queries and customers concerns
• Provide support for data collection to enable Recovery of the account for the end user.
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• It would help if you were responsible to exhibit a capacity for critical thinking and analysis.
• Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you Minimum qualifications:

• Graduation in any stream except Technical & Law
• Fluent in English & Hindi
• Freshers can also apply

Preferred qualifications:

• Freshers can also apply
• Previous experience in a customer service role chat/email/voice
• Practical probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach
• Excellent proficiency in written English and with a neutral English accent
• You should be able to work on a flexible schedule (including weekend shifts)

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