Hexaware Off Campus Drive 2022 For B.Sc/BCA 2022 Batch – Across India jobinfo24

 

Hexaware Recruitment 2022:

Company Name Hexaware
Post Name  Intern
Salary ₹3 LPA*
Experience 0-2 yr
Job Location Across India 
Batch 2022



Educational Qualification:

  • BSc (CS/IT/Electronics) & BCA-2022 Pass out
  • 60% or 6 CGPA and above throughout in 10th, 12th, and Graduation No Live backlogs at the time of registration
  • CTC & Stipend: 3LPA & 15k for 3 months stipend amount
  • Service Agreement: 2yrs – 2 Lakhs

Job Description

  • Excellent verbal and written communication in English is a must
  • Should have basic knowledge on ITIL process and international Client handling over the phone and email
  • Meet established service level metrics for call response, technical support, and customer service
  • Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  • Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  • Follow and complete IT Service desk opening and closing checklists
  • Research and update knowledge base for solutions that can be used to
    provide first call or contact resolution
  • Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(It’s optional) to troubleshoot and resolve end-users laptops, desktops.
  • Provide follow-up service to End-users to ensure that service provided by
  • Help Desk has addressed their needs in a timely and efficient manner
  • Candidates should be open to working in a 24*7 shifts environment.
  • Candidates having more than 1 year of education gap are not eligible for this drive.



Apply now Click here



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