Hexaware Recruitment 2022:
- BSc (CS/IT/Electronics) & BCA-2022 Pass out
- 60% or 6 CGPA and above throughout in 10th, 12th, and Graduation No Live backlogs at the time of registration
- CTC & Stipend: 3LPA & 15k for 3 months stipend amount
- Service Agreement: 2yrs – 2 Lakhs
- Excellent verbal and written communication in English is a must
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support, and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to
provide first call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(It’s optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by
- Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to working in a 24*7 shifts environment.
- Candidates having more than 1 year of education gap are not eligible for this drive.