HP off-campus recruitment 2022
This is informed to all the candidate who is jobseekers then have a great opportunity in HP is announced hiring for the position of Technical Support Representative those candidates who are waiting for a chance then apply now the link is available below.
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COMPANY: HP
POSITION: Technical Support Representative
BATCH: 2017 2018 2019 2020 2021 2022
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Job Responsibilities:
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
- Begin to proactively assist customers to avoid or reduce problem occurrence.
- Work is often reviewed by Supervisor or Team Lead.
Education and Experience Required:
High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year of general experience or equivalent college-level education.
Knowledge and Skills:
- Articulate excellent written and verbal communication skills.
- Experience in customer-facing roles either remote or face-to-face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Demonstrated problem-solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone-based remote role, e- support, e-chat, or similar.
- Familiarity with computer technology.
- Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
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