Postman is hiring for Customer Support Any Graduate apply now

Postman off-campus recruitment 2022

This is informed to all the candidate who is jobseekers then have a great opportunity in Postman is announced hiring for the position of Customer Support those candidates who are waiting for a chance then apply now the link is available below.

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Company: Postman

Position: Customer Support

Experience: 0-1 (Freshers Can Apply)

Location:  WORK FROM HOME

Salary: 15k / Month

Qualification:  Any Degree

Batch:  2016 2017 2018 2019 2020 2021 2022 

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Job Description

• Manage a queue of non-technical support tickets

• Prioritize issues based on severity and customer impact

• Work on 50+ tickets/week across Zendesk, Salesforce, and JIRA within defined SLAs

• Triaging of Sales leads, Security, Legal and other inquiries to different internal teams

• Handle payments, refunds, credits, and other sensitive customer requests 

• Collaborate with many cross-functional organizations daily

• Raise product bugs to relevant teams

• Participate in our 24/7 global coverage plan

Requirements 

• Excellent written and verbal communication skills

• Flexibility to work different shifts (including evenings, weekends, or holidays)

• Comfortable working on Saturday and Sunday as this is a weekend support position

• Good composition skills – ability to compose a grammatically correct and concise written response

• Ability to provide high-quality work support while handling a significant volume of inquiries (50+/week)

• Hands-on experience with Zendesk, Salesforce, and JIRA is a positive

• Self-starter, working autonomously to find workarounds and solutions but knows when to ask for help

• An ability to adapt to rapidly-changing environments and processes