NXT Wave Is Hiring a Customer Support Executive (Remote)

NXT Wave is hiring for a Customer Support Executive|12th/Diploma/UG/PG. For full details and apply link, follow below.

ROLES & RESPONSIBILITIES:

• Ensure service level adherence to provide a seamless learning experience to the Students, so as to enhance their experience with NxtWave.
• Handle escalations and complex queries.
• Manage large amounts of Emails/Voice calls.
• Provide support in resolving learners’ issues via Voice Call / Email.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with learners through open and interactive communication.
• Identify customer needs and help customers use specific features.
• Update our internal databases with information about technical issues and useful discussions with customers
• Gather customer feedback and share it with our Product, Sales, and Marketing teams

REQUIREMENT:

• Should be fluent in English
• Excellent oral communication skills
• Having a prior experience in Customer Support is an added advantage

WHY NxtWave?

• Get a front-row seat to a high-growth, fast-paced startup.
• Impact millions of lives and develop role models in every nook and corner of the country.
• Work with super-motivated individuals and become part of a dedicated team that is on a mission to transform India.
• High transparency in decision-making.
• Market Competitive salary

Work Location:
Work from Home currently and should be flexible to come to the office whenever required

CTC: 3 LPA

How to Apply for this position?

Eligible and Intrested candidates fill out the Online Application form through our given link below.

APPLY NOW