Gainsight hiring for Associate Global IT Help Desk | Fresher jobs

Gainsight campus drive is recruiting candidates for the Associate – Global IT Help Desk position. Candidates who completed Any Graduate are eligible can apply for this job. The company is hiring candidates in the Hyderabad location. The required details such as the agenda, eligibility, procedure, and application process are provided below. Before filling out the Online application form read all the details carefully.

Gainsight Job Role & Responsibilities

Participate in a 24×5 local(India) and global IT operations model 

Provide support over Channels like ITSM, email, Zoom AV and Slack 

Monitor ITSM ticket queue 

Regular follow-up on aging tickets that are on open, pending, In progress and on-hold states

Track tickets to closure, ensuring they are properly tagged 

You will be responsible for the initial setup of Macs and Windows for onboarding employees 

Ensuring conference/meeting room AVs are tested, configured and ready to go. 

Provide Service Desk support to end-users on pre-configured hardware and software 

Provide hands-on hardware troubleshooting and support for end-user applications 

Perform shift handover as per the defined procedure 

The initial point of contact and coordination for all end-user incidents and service requests 

End-to-end Incident and Service Request Management, escalation, resolution and closing process. 

Updating, and creating new How-to, SOP and Technical SOP KB Articles 

Participation in ad-hoc and recurring meetings 

Ready to learn and adapt to new tools

Qualifications

• Any Graduate (Engineering or IT graduate preferred) 
• Experience: Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support 
• Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux 
• ITIL certified preferred *Excellent computer/ internet navigation skills 
• Persuasion and convincing skills, efficient typing skills (30 wpm with 90% accuracy). 
• Proficiency in verbal and written English/customer interaction. 
• Should be able to work and co-ordinate in a team.

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