Genpact Hiring for Process Associates

This is informed to all the candidates that Genpact is officially hiring Campus for Process Associates | Any Graduate can fill Online Application

Genpact Hiring Job Role & Responsibilities

•    Respond to customer queries and customer concern
•    Making outbound calls to Customers and Employers 
•    Provide support for data collection to enable Recovery of the account for the end user.
•    Maintain a deep understanding of client processes and policies
•    Reproduce customer issues and bring up product bugs
•    Provide excellent customer service to our customers
•    You should be responsible for exhibiting a capacity for critical thinking and analysis.
•    Responsible for showcasing tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

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Genpact Hiring Qualifications

Minimum Qualifications
•    Graduate (Any Discipline)
•    Freshers are eligible

Preferred Qualifications
•    Previous experience in a customer service role chat/email/voice
•    Effective probing skills and analyzing / understanding skills
•    Analytical skills with a customer-centric approach 
•    Excellent proficiency in written English and with a neutral English accent
•    You should be able to work on a flexible schedule (including weekend shifts)

Genpact Hiring Important Links