SAP Labs Hiring for Associate Solution Support Engineer

SAP Labs Associate Solution Support Engineer – Product Support – Concur – Travel Vacancy at Bangalore. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Before filling out the Online application form read all the details carefully.

SAP Labs Hiring Roles & Responsibilities:

• Win customer loyalty by creating memorable experiences for customers.
• Responsible to deliver a ‘customer-centric service experience’ to our customers during every interaction.
• Develop and maintain strong functional and technical product knowledge.
• Work with our customers in resolving their queries, and issues related to SAP Concur Product.
• Resolve customer issues with transparency and urgency.
• Maintain ownership of the issue, manage client expectations & drive deliverables.
• Provide regular updates on case statuses and escalate issues while maintaining the customer experience.
• Create availability in the daily schedule for customer calls.
• Responsible to make a human connection, demonstrating empathy, and staying engaged until the customer query or issue is resolved.
• Explore opportunities to refine process practices and embrace the change needed to achieve organizational goals.
• Conduct all external facing communication professionally, and to a high level of customer service.
• Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
• Work effectively with peers, other departments, and management from different time zone to ensure customer needs or queries are handled effectively.

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SAP Labs Hiring Role Requirements:

• Bachelor’s degree or equivalent. Preferred Travel & Tourism qualification.
• External customer-facing experience.
• TMC experience preferred
• 0-3 years of relevant experience in travel management/corporate travel/GDS.
• Ability to express thoughts clearly & professionally for fluent customer interaction (English).
• Display passion for & responsibility to the customer, business & team.
• Research-based Learning oriented, analytical mindset for expert problem solving
• Task-based, process-driven approach to achieving objectives
• Schedule flexibility working on the weekends and working continuously in AMER Shift 16:30 to 01:30 hrs IST (Subject to change)
• Preferable experience with SAP Concur products or similar SaaS / Cloud products

SAP Labs Hiring Important Links