Amazon Recruitment | Account Health Support Specialist (AHS) | Graduation/ Post Graduation

 

Amazon Recruitment 2022

  • Company name: Amazon
  • Website: Amazon.jobs
  • Job Position: Account Health Support Specialist (AHS)
  • Location: Hyderabad
  • Job Type: Full time
  • Experience: 0 – 4 Years
  • Qualification: Graduation, Post Graduation
  • Batch: 2017/ 18/ 19/ 20/ 21/ 22
  • Salary: 3 – 3.75 LPA

Job Summary:

  • The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners.
  • We obsess over providing world-class support to Sellers selling on the Amazon platform.
  • We strive to predict the Seller’s needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

Job Description:

  • Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Hyderabad.
  • Candidates will be responsible for a wide range of duties related to the investigation and elimination of online eCommerce risk.
  • All candidates will be analytical and capable of succeeding in a fast-paced team environment.
  • The Account Health Support Specialist acts as the primary interface between Amazon and our business partners.
  • The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform.
  • The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
  • A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
  • The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
  • Excellent individual problem-solving and analytical skills are used to authenticate complex transactions.
  • The Account Health Support Specialist will be required to engage in frequent written and verbal communication.
  • They also will be required to contact business partners by phone.

Eligibility Criteria:

  • Should be Graduate and above.
  • Should be fluent in English and Hindi.
  • Immediate joiners only.

Basic Qualifications:

  • Graduation degree or equivalent.
  • Business proficient fluency in both written and verbal English and Hindi languages.
  • Strong investigation skills to find the root cause of metric issues and the ability to provide viable solutions for Sellers.
  • Awareness of how your direct actions impact the buyer experience and Amazon’s potential for bad debt.
  • Flexibility to work various shifts, including working one weekend day or alternative start-end times.
  • Experience with Microsoft Office, including Outlook, Word, and Excel.
  • Ability to compose a grammatically correct, concise, and accurate written and verbal response.

Preferred Qualifications:

  • Bachelor’s Degree.
  • Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • Clear, crisp, and proactive documentation of operational procedures required to tackle known risk-related patterns.
  • Problem-solving skills.
  • Demonstrated ability to analyze problems logically.
  • Self-disciplined, diligent, proactive, and detail-oriented.





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