American Express is hiring a Customer Care Professional

American Express Recruitment 2022 (Work From Home Job) for Various customer care professional posts. All legible and interested candidates can apply on or before. Further information about the American Express recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.

Job Description:

The position is responsible for providing quality and timely completion of Merchant requests related to Banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research, and account reconciliation

Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers. Calling to backend ratio is 70:30

Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance

Review, analyze, and process merchant requests from the simple to the complex

Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures, and PAD Agreements to fulfill critical maintenance requests.

Ensure timely execution of cases and follow strict deadlines for enhanced merchant experience

Strong analytical and collaboration skills

Excellent written and verbal communication skills

Demonstrates ability to be self-directed with excellent follow through

Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care

Able to interact professionally with all levels of clients

Ability to manage multiple tasks simultaneously

Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint, etc.

Shift Timings – 7:30 pm to 4:00 am IST (weekend off)

Graduates

Excellent verbal and written communication skills

Ability to evaluate Merchant information

High result orientation

Ability to take independent decisions & meet stringent deadlines

Demonstrated dependability

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