American Express Recruitment 2022 (Work From Home Job) for Various customer care professional posts. All legible and interested candidates can apply on or before. Further information about the American Express recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.
Company Name | American Express |
Post Name | Customer Care Professional |
Salary | 4 LPA (Expected) |
Experience | Freshers/Experience |
Batch | 2018-2022 |
Job Location | Work-from-home jobs |
Qualifications | Any Graduates and Postgraduates |
Official website | Click here |

Job Description:
The position is responsible for providing quality and timely completion of Merchant requests related to Banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research, and account reconciliation
Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers. Calling to backend ratio is 70:30
Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance
Review, analyze, and process merchant requests from the simple to the complex
Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures, and PAD Agreements to fulfill critical maintenance requests.
Ensure timely execution of cases and follow strict deadlines for enhanced merchant experience
Strong analytical and collaboration skills
Excellent written and verbal communication skills
Demonstrates ability to be self-directed with excellent follow through
Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care
Able to interact professionally with all levels of clients
Ability to manage multiple tasks simultaneously
Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint, etc.
Shift Timings – 7:30 pm to 4:00 am IST (weekend off)
Graduates
Excellent verbal and written communication skills
Ability to evaluate Merchant information
High result orientation
Ability to take independent decisions & meet stringent deadlines
Demonstrated dependability
Important Links
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