American Express Recruitment 2023 (Work From Home) for customer care professional post. All legible and interested candidates can apply. Further information about the American Express recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.
|UPTO 6 LPA
|2018 2019 2020 2021 2022 2023
|Work From Home
1. Function Description: CBU –Voice Handles consumer credit bureau inquiries by investigating and contacting credit bureau agencies to update card member information.
2. Purpose of the Role: Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status, and resolving card member concerns via calls and emails.
3. Responsibilities: Provide accurate and updated information in response to card member disputes and inquiries. Provide support to internal departments i.e. Risk Management, Compliance,
Critical Factors to Success: Voice Fit. Strong Verbal & Written communication skills and listening skills.
Past Experience: Fresher / up to 2 years experience.
Academic Background: Graduate
Functional Skills/Capabilities: Strong Knowledge of American Express Products, Policies & Procedures.
Technical Skills/Capabilities: Change Management Ability & self-motivating skills. Telephone voice, etiquette, and call-handling skills to manage calls and achieve maximum efficiency
Knowledge of Platforms: Should possess Analytical, Decision Making, and Problem-Solving Skills. Multi-skilled across card platforms/products is preferable.
Behavioral Skills/Capabilities: Demonstrated ability to work effectively within a team environment as well as independently. Strong Team Player with a high level of integrity
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