British Council Hiring Trainee

British Council off campus drive is recruiting candidates for Trainee. Candidates who completed graduation in Diploma/ Any degree are eligible can apply for this job. The required details such as the agenda, eligibility, procedure, and application process are provided below. Read all the details carefully.

British Council Hiring Accountabilities, responsibilities, and main duties:

• Assessment of various modules of an English Language Exam (either soft or hard copy)
• High attention to detail to ensure right marking of each paper.
• Identify and escalate priority issues.
• Route/Transfer issues to appropriate resource/channel if necessary
• Follow up on enquiries where necessary.
• Complete the logs, update necessary data sheets.
• Ensure hourly transaction targets are met with high quality standards.

British Council Hiring Information Security:

• Read, understand, and comply with the information security policies
• Raise incident / blow whistle when observe any noncompliance to information security policies

British Council Hiring Qualifications :

• Education –should have completed a diploma/ degree/ professional course post senior Secondary.

British Council Hiring Role specific knowledge and experience

• Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test)
• Good Computer (MS office) and keyboard handling skills
• Understanding of BPO processes, reporting, MIS etc.
• 0 – 3 years’ experience in a BPO environment

For fresher –

Proficient in English Communication Skills – both verbal and written

For experienced –

Experience in Backend BPO process where customer communication was a part of the role.

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