Capgemini Recruitment 2022:

Company Name Capgemini
Post Name Service Desk
Salary 2.75 LPA
Experience Freshers
Job Location Kolkata / Bangalore
Batch 2019/2020/2021

Job Responsibilities:

  • Provide best-in-class customer service, problem resolution, and technical troubleshooting to customer queries over the voice-based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset, etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Eligibility Criteria:

  • Candidates must have completed any 3-year graduation in 2019, 2020 & 2021
  •  Graduation – 50% & Above
  • Up to a 2year gap is allowed after educational milestone e.g. SSC and HSC
  • Candidates must be open to relocate to any location and work night shifts
  • Candidates must be available to join immediately
  • The candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to signing Service Level Agreement

Preferred skill:

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to signing Service Level Agreement

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