Capgemini Recruitment 2022:
Table of Contents
| Company Name | Capgemini |
| Post Name | Service Desk |
| Salary | 2.75 LPA |
| Experience | Freshers |
| Job Location | Kolkata / Bangalore |
| Batch | 2019/2020/2021 |
Job Responsibilities:
- Provide best-in-class customer service, problem resolution, and technical troubleshooting to customer queries over the voice-based phone service
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset, etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
- probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Eligibility Criteria:
- Candidates must have completed any 3-year graduation in 2019, 2020 & 2021
- Graduation – 50% & Above
- Up to a 2year gap is allowed after educational milestone e.g. SSC and HSC
- Candidates must be open to relocate to any location and work night shifts
- Candidates must be available to join immediately
- The candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
- Should be open to signing Service Level Agreement
Preferred skill:
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to signing Service Level Agreement
Application Deadline : 25 March 2022 11:59 PM
APPLY NOW:-CLICK HERE
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