Deloitte officially hiring for a Customer Support Associate. Students from various disciplines can apply for Deloitte’s off-campus recruitment drive. Interested and eligible candidates can read more details below for Careers, Recruitment, Eligibility, Requirements, Salary, Skills, etc
Deloitte off-campus 2022:
|Position||Customer Support Analyst|
|Qualifications||Any Graduates/Post graduates|
Job role and Responsibility
Customer handling skills – Call etiquette
End to End ticket management
Basis ITIL concepts of Incident, problem & change management is must
Experience in managing voice & non-voice support (Calls, chats & email)
Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
Performing as per the set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, &, etc. Zero RED light calls for an entire year. Understanding on above metrics is a mandate
Client value add, prioritization of issues, VIP support, and calculating business impact are basic expectations from the person who would work in this role
Process incoming service requests, incidents, and change requests and formulate an appropriate response
Manage multiple support mailboxes and respond to emails
Triage and troubleshoot the issue(s) reported on all applications.
Report and record any new defects on all applications.
Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors, and Senior Managers from the client organization
Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory, and DPASS)
Provision of user accounts for external (non- Deloitte) client users
Time of Office or work
Comfortable working in a 24*7 environment (rotating shift changes up to every month):
5:30 AM – 2:30 PM IST,
2:00 PM – 11:00 PM IST
9:00 PM – 06:00 AM IST
0-1 year experience
Excellent Customer service (Phone / Chat / Emails)
Excellent spoken English Language proficiency
Proficient with MS-Office
ServiceNow experience preferred
Exposure to application support, ITIL framework, etc.
Excellent written & verbal skills
Customer Service experience
How to apply for this position?
Eligible;e and Interested candidates fill out the online application form through our given link below.