Deloitte officially hiring for a Customer Support Associate. Students from various disciplines can apply for Deloitte’s off-campus recruitment drive. Interested and eligible candidates can read more details below for Careers, Recruitment, Eligibility, Requirements, Salary, Skills, etc

Deloitte off-campus 2022:

Company	Deloitte
Position	Customer Support Analyst
Location	Hyderabad
Salary	₹5 LPA*
Qualifications	Any Graduates/Post graduates
Last Date	ASAP

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Job role and Responsibility

Table of Contents

Customer handling skills – Call etiquette

End to End ticket management

Basis ITIL concepts of Incident, problem & change management is must

Experience in managing voice & non-voice support (Calls, chats & email)

Adhering to SLAs like response time of an email & chat. ASA for calls & etc.

Performing as per the set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, &, etc. Zero RED light calls for an entire year. Understanding on above metrics is a mandate

Client value add, prioritization of issues, VIP support, and calculating business impact are basic expectations from the person who would work in this role

Process incoming service requests, incidents, and change requests and formulate an appropriate response

Manage multiple support mailboxes and respond to emails

Triage and troubleshoot the issue(s) reported on all applications.

Report and record any new defects on all applications.

Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors, and Senior Managers from the client organization

Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory, and DPASS)

Provision of user accounts for external (non- Deloitte) client users