Genpact is inviting applications for the role of Associate, Web Support

Position Web Support
Job typeFull time
QualificationBachelor’s / Graduation / Equivalent
Batches2018 2019 2020 2021 2022
Salary6.5 LPA to 8.5 LPA (Expected)
Telegram group CLICK HERE TO JOIN


Creation of user SSOs for various Web Portals, Onboarding users on the Web portals basis user account/company entitlements, and taking actions accordingly if requirements are not met.

Coordinating with various teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreements/ entitlements

Handling user queries(Internal Employees /Contractors & External Suppliers/ Customers) for web portals related to access/application issues/common troubleshooting etc.

Query escalation to various L2 teams basis application. Coordinating with Application owners or product support teams/product owners resolution of application issues reported by users.

Drive and support continuous improvement efforts through the LEAN philosophy

Minimum Qualifications

Graduate in any stream. EXCEPT for B.Tech/ BE

Preferred Qualifications

Effective probing skills and analyzing / understanding skills

Problem-solving skills with customer centric approach Demonstrated proficiency with written English and with a neutral English accent

Customer Support/Service

Strong attention to detail

Working knowledge of Microsoft tools like word, Excel, and PowerPoint

End User Support

Problem Solving Skills

Identifying Process Improvements

How to Apply for this Position?

Eligible and interested candidates fill out the online application form through our given link below.


Leave a Reply

Your email address will not be published. Required fields are marked *