Genpact is inviting applications for the role of Associate, Web Support
| Organization | Genpact |
| Location | India-Bangalore |
| Position | Web Support |
| Job type | Full time |
| Qualification | Bachelor’s / Graduation / Equivalent |
| Batches | 2018 2019 2020 2021 2022 |
| Salary | 6.5 LPA to 8.5 LPA (Expected) |
| Telegram group | CLICK HERE TO JOIN |
Responsibilities
Creation of user SSOs for various Web Portals, Onboarding users on the Web portals basis user account/company entitlements, and taking actions accordingly if requirements are not met.
Coordinating with various teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreements/ entitlements
Handling user queries(Internal Employees /Contractors & External Suppliers/ Customers) for web portals related to access/application issues/common troubleshooting etc.
Query escalation to various L2 teams basis application. Coordinating with Application owners or product support teams/product owners resolution of application issues reported by users.
Drive and support continuous improvement efforts through the LEAN philosophy
Qualifications
Minimum Qualifications
Graduate in any stream. EXCEPT for B.Tech/ BE
Preferred Qualifications
Effective probing skills and analyzing / understanding skills
Problem-solving skills with customer centric approach Demonstrated proficiency with written English and with a neutral English accent
Customer Support/Service
Strong attention to detail
Working knowledge of Microsoft tools like word, Excel, and PowerPoint
End User Support
Problem Solving Skills
Identifying Process Improvements
How to Apply for this Position?
Eligible and interested candidates fill out the online application form through our given link below.