This is informed to all the candidate who is jobseekers then have a great opportunity in Kyndryl is announced hiring for the position of Associate Technical Engineer those candidates who are waiting for a chance then apply now the link is available below.
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Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers.
Providing remote Infrastructure support delivery and performing problem cause analysis.
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
Acting as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
Providing direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise
Fundamentals of IT
Basic Concepts in Networking, Windows, Linux, Unix, and other OS
Basic Knowledge of concepts about databases
Basic Knowledge of Z/Os and Operations Monitoring
Fundamentals of SAN, Back-up, and Restore Technology