NCR is Hiring Customer Care Representative. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
|Post Name||Customer Care Representative|
|Job Location||Work From Home|
|Qualifications||Any 12th/Diploma/ Bachelor’s , Master degree|
|Official website||Click here|
NCR Hiring Job Profile:
• At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE’s in order to meet SLAs.
• Accepts and routes calls (high call volume)
• Gathers problem information and records data in desktop tools
• Monitors incident status and escalates cases that are not resolved in a specific timeframe
• Schedule customer installation activity
• Responsible for ensuring the customer’s entitlement of services
• Provide phone support on Retail products, systems and various software products •Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;
•Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
• 24*7 rotational shift ( Night shifts )
NCR Hiring Functional Skills & Competencies:
• Applies knowledge of:
-Problem routing, tracking and escalation procedures
-Advanced problem solving and troubleshooting skills
-Data entry software applications and related desktop tools
-Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
-Possess strong customer service skills and be able to work in a dynamic team environment.
NCR Hiring Education:
High School/Diploma/Graduate or Equivalent.
NCR Hiring Experience:
0-1 years of related experience.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
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