PhonePe Recruitment 2022 | PhonePe is hiring for Advisor Any BSC/BCA /BBA/B.COM/BE/B.Tech Graduate Apply now

 

PhonePe Recruitment 2022

  • Company name: PhonePe 
  • Website: www.PhonePe.com
  • Job Position: Advisor
  • Location: Bengaluru 
  • Job Type: Full time
  • Experience: 0 – 2 Years
  • Qualification: BSC/BCA /BBA/B.COM/BE/B.Tech
  • Batch: 19/ 20/ 21/ 22
  • Salary: Min 5 TO 6 LPA (Expected)

Responsibilities:

  • Act with integrity & think customer-first in every interaction

  • Handle basic PhonePe account and transaction-related queries

  • Ability to flex between phone & data channels

  • Follow specified process guidelines to bring about resolution

  • Build customer trust through their interaction

  • Ability to meet hourly & daily productivity goals

  • Leverage internal processes and resources to drive resolution

  • Escalate appropriately taking support from relevant teams to resolve customer issues

  • Recommend process improvements

  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

 The ideal candidate should :

  • Have excellent written and verbal communications

  • Have good learnability

  • Be an active listener and deal well with an objection

  • Have strong customer orientation and ability to adapt/respond to different scenarios

  • Be a team player, flexible, and open to feedback

  • Ability to multitask, prioritize, and manage time effectively

  • Should be able to speak in English and Hindi

  • Graduation (10+2+3) is Mandatory 

  • 0 – 2 years of work experience in a customer-facing role

  • Multilingual skills (spoken + written) in South Indian languages are preferred

Other Benefits:

  • Your lunch is on us!

  • 5-day working week (2 rotational weeks off)

PhonePe Full Time Employee Benefits 

  • Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy


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