PhonePe Recruitment 2022

Responsibilities:

Act with integrity & think customer-first in every interaction
Handle basic PhonePe account and transaction-related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest

The ideal candidate should :

Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with an objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible, and open to feedback
Ability to multitask, prioritize, and manage time effectively
Should be able to speak in English and Hindi
Graduation (10+2+3) is Mandatory
0 – 2 years of work experience in a customer-facing role
Multilingual skills (spoken + written) in South Indian languages are preferred

Other Benefits:

PhonePe Full Time Employee Benefits

Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy