This is informed to all the candidates that VMware is hired the candidates for the position of technical software engineer those candidates who are full the all mentioned details fill out the online application form through our given link below.
| Organization | VMWare |
| Position | Technical Support Engineer |
| Salary | Up to 6 LPA (Expected) |
| Qualification | BCA BSC MCA BTECH MTECH MCA |
| Work Location | Bangalore |
| Work Experiences | 0 – 2 Years |
Job description
Table of Contents
VMWare Recruitment 2022
Role & Responsbilty
Provide world-class customer service throughout the entire lifecycle of customer adoption.
Bring thought leadership around overall customer success and be self-driven to lead with minimal supervision.
Focused effort on the optimal use of resources.
Work flexible schedules, which may include evenings, weekends, or holidays.
Provide customer assistance and support primarily via Chat/calls for technical queries/Issues to our expected KPIs. Focus efforts to meet or exceed defined performance criteria.
Handling Support requests for VMC customers providing solutions for technical issues
Reproducing issues in-house and responding in a timely manner with continuous follow-ups with customers along with recommendations, updates, and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.
Create knowledge base content for internal and external use
Work directly with our Internal teams such as CSM/TAM and IT teams to resolve customer issues/queries as required ensuring continued maintenance of accurate customer and contact information.
Analyze, manage, and track the Product enhancement requested using the JIRA portal and provide timely updates and communication to stakeholders, as and when the products are made available leveraging the tool and with frequent engagement with R&D, Release readiness, and Product Management teams.
Communicate complex business remedies, solutions, or workarounds in a clear and concise manner.
Help drive and influence team behavior that enhances the customer experience and helps meet or exceed company goals.
Handle internal and external escalations.
Skills you learn in VMWare
The first steps on in this role will be to upskill on Global support processes and products, to understand how the technology works, and how our customers use it.
Once achieved, you will support global customer issues, with the support of tenured engineers, through troubleshooting, research, and lab reproduction.
As your skill set grows, you will work on additional product lines and progress your skillset on more technologies and, working with senior engineers to build cases to shape product development, based on how customers use the VMware Suite.
Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time, and training days.
How to apply for the VMWare Technical Support Engineer position?
First You have to read all the details which are mentioned above.
After Reading the details Click On the Apply now Button.
Then Register yourself on the Microsoft career page and Submit your resume there.
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