This is informe to all the candidates that Wipro is officially hiring for the position of Administrator the candidates who are waiting for an opportunity have a great opening in the Wipro candidate who are belonging from BSC BCS BA BCOM BBA BMS BBM Are eligible for this position to apply now.

Job Description

Wipro off-campus Drive 2022

About Role

The purpose of the role is to resolve, maintain and manage the client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfaction

Work to Do

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of the client’s network/ server/ system/storage/ platform/ infrastructure and other equipment to keep track of each of their proper functioning and upkeep

Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring the right solutioning as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure the right client satisfaction

Provide an acceptance and immediate resolution to the high-priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, manage client expectations, and to ensure zero escalations

Provide application/ user access as per client requirements and requests to ensure timely solutioning

Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

Coordinate with the on-site team for complex problem resolution and ensure timely client servicing

Review the log which Chat BOTS gathers and ensure all the service requests/ issues are resolved in a timely manner

HOW TO APPLY FOR THIS WIPRO Administrator POSITION

First, you have to read all the details carefully

After reading the mentioned details click on the Apply now button

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