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Wipro 0FF-Campus Recruitment 2022

This is informed to all candidates that Wipro is Announced officially hiring for the position of System Engineer and that candidates who are from various disciplines can apply for the Wipro Off-campus drive. Interested and eligible candidates can read more details below for Careers, Recruitment, Eligibility, Requirements, Salary, Skills, Location, etc.

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Company Wipro

Position: System Engineer

Salary 3.5 LPA*

Work Experience: 0-1 Freshers

Work Location: PUNE

Qualification: Any Graduate From Any Stream

Batch: 2019 2020 2021 2022

Job Responsibilities:

Table of Contents

Excellent communication skills,
Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App, etc. over Remote Support
Answer incoming calls and respond to customers’ emails in a timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and offering Solutions to customers.
Research, identify and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains that can best support the user,
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for new Issues and resolutions given.
Complete call logs and reports.

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Eligibility Criteria:

Any Graduate from any Stream

Preferred skill:

Team player and quick learner
Good Communication- Verbal and Non Verbal skills
Multi-Tasking
Good Team Player
Ability to interact with cross-functional teams
Highly developed analytical and organizational skills
Work in an agile environment to deliver high-quality software.
Experience with distributed, multi-tiered systems, algorithms, and relational databases.
Experience in optimization mathematics such as linear programming and nonlinear optimization.
Ability to effectively articulate technical challenges and solutions.
Ability to design and code the right solutions starting with broadly defined problems.