ZOHO Recruitment 2022
This is informed to all the candidates who are looking for opportunities then have a great opening in Zoho, Zoho is hiring for Technical Support engineers Any Graduate Pass Candidate applies for this position, Before Applying for this position read all the details carefully.
Company Zoho
Post Name Technical Support Engineer
Salary ₹5.6 LPA*
Experience freshers
Job Location CHENNAI
Batch 2016 2017 2018 2019 2020 2021 2022
Qualification BBA BCA BSC BA Any Graduate From any Stream
Job Responsibilities:
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Should be able to build a rapport with the customer, with clear and confident communication.
- Focus to be on customer satisfaction and first-time resolution.
- Engaging with the technical team for providing faster resolutions to technical issues.
- Working closely with the technical content team to identify gaps in the help module.
- Willingness to work night shifts.
Eligibility Criteria:
- Any Graduate in any field
Preferred skill:
- Should have excellent verbal and written communication skills.
- ready to work for 24*7 shifts with outstanding customer handling skills.
- good understanding of modern IT management,
- ITSM concepts, exposure to Microsoft OSs
- basic networking concepts, knowledge of Windows OS/applications