Wipro Off-campus Drive 2022 | Wipro is hiring for System Engineer Any Graduate Apply Now!

Wipro is hiring candidates for the post of System Engineer.

Job Responsibilities:

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Eligibility Criteria:

• Any Graduate from any Stream

Preferred skill:

• Team player and quick learner
• Good Communication- Verbal and Non Verbal skills
• Multi-Tasking
• Good Team Player
• Ability to interact with cross-functional teams
• Highly developed analytical and organizational skills
• Work in an agile environment to deliver high-quality software.
• Experience with distributed, multi-tiered systems, algorithms, and relational databases.
• Experience in optimization mathematics such as linear programming and nonlinear optimization.
• Ability to effectively articulate technical challenges and solutions.
• Ability to design and code the right solutions starting with broadly defined problems.