Wipro Off-campus Drive 2022 | Wipro is hiring for System Engineer Any Graduate Apply Now!

 

Wipro Recruitment 2022:

Company Name Wipro
Post Name System Engineer
Salary 3.5 LPA*
Experience Freshers
Job Location Noida
Batch 2022/21/20/19/18


Job Description:

Wipro is hiring candidates for the post of System Engineer.

Job Responsibilities:

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails intimely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources andOffer Solution to customers.
  • Research, identify, and resolve customer complaints usingapplicable software.
  • Route calls and tickets to appropriate resources and Domains whocan best support he user,
  • Document all call information according to standard operatingprocedures.
  • Recognize, document, and alert the management team of trends incustomer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

Eligibility Criteria:

  • Any Graduate from any Stream

Preferred skill:

  • Team player and quick learner
  • Good Communication- Verbal and Non Verbal skills
  • Multi-Tasking
  • Good Team Player
  • Ability to interact with cross-functional teams
  • Highly developed analytical and organizational skills
  • Work in an agile environment to deliver high-quality software.
  • Experience with distributed, multi-tiered systems, algorithms, and relational databases.
  • Experience in optimization mathematics such as linear programming and nonlinear optimization.
  • Ability to effectively articulate technical challenges and solutions.
  • Ability to design and code the right solutions starting with broadly defined problems.
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