Amazon is hiring for IT Services Support Associate Amazon | Apply Now! jobinfo24

 

Amazon Recruitment 2022:

Company Name Amazon
Post Name IT Services Support Associate
Salary 4 LPA*
Experience Freshers
Job Location Hyderabad
Batch 2022 and below


Amazon is hiring candidates for the post of IT Services Support Associate.

Job Responsibilities:

  • Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
  • Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
  • Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Informs customers of needed remedies and answers basic questions.
  • Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
  • Acquire and maintain current knowledge of relevant company policies in order to facilitate communications.
  • Willingness to work flexible shifts(24X7 Model) and scheduling, including nights, weekends, and holidays.
  • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns

Eligibility Criteria:

  • 10 + 2 / Diploma / Graduate from any stream

Preferred skill:

  • Strong verbal and written English communication skills.
  • Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
  • The ability to quickly adapt to different operating systems while including PC hardware and software issues and software incompatibilities.
  • Able to apply critical thinking to determine the next steps needed to resolve contacts.
  • Ability to empathize with and prioritize internal customer needs.
  • Display a commitment to quality and strong multi-tasking skills.
  • Adherence to shift schedules and timeliness are key requirements.

    About Amazon:

    Amazon.com, Inc. is an American multinational conglomerate that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S.


    Apply now CLICK HERE

    AVvXsEigOJN7tkdZzxMIaikXhJqASQxXVYPCjNDbEU8dyIEmKRnuR2zxMT5q6y8jr aJLS5HRWFI FmZA0PUblwOb65xBuSdxtWcF9TuKcXnxkCU5MIsHoVJhcW6cOg iZhegVXSaqt1Cuo1ruOr2GUrS2btD 9f6Zee22iF1VVn6bdMhvmf48H80sY1WGhCtg=w400 h168

    Leave a Comment